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When Vettigo is connected, your agent can do what a receptionist would: recognise the customer, find their pet, find an available slot with the right vet, and book it, live while the customer is still on the line.

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What you’ll need

  • A Vettigo account
  • A pair of API keys (a public key and a secret key) with both read and write access
API keys are created in Vettigo. If the agent should be able to create customers, pets and bookings, the key needs write access. Without it, the agent can only look things up. If you’d like our help, email us at hello@verbu.com.

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How to connect Vettigo to Verbu

  1. Open the agent, click Integrations at the bottom of the menu, and go to the Settings tab.
  2. Click Connect next to Vettigo.
  3. Paste your public key and your secret key, and click Connect.
  4. Choose your clinic from the list. Verbu finds the department and your vets automatically.
  5. Under Setup bundles, click Install next to Appointment management.
  6. Done!
🎉 Your agent can now recognise customers, look up pets, and book appointments in Vettigo.

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Rules for which vets can be booked for what

If you have several vets, you can write short rules in plain language under the integration’s settings. For example:
Surgery only with vet Hansen. Vaccinations and general check-ups with anyone. Exotic pets with Peter.
The agent follows these rules together with the current list of vets when picking a time. Leave the field empty if any vet can be booked for anything.

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How it sounds on a call

Customer: Hi, I’d like to book an appointment for my dog’s vaccination. Agent: I can help with that. Am I speaking with Niels? And this is for Lassie? Customer: Yes, that’s right. Agent: I have an opening on Thursday at 09:00 with Peter. Does that work? Customer: Perfect. Agent: Lassie is booked in for a vaccination on Thursday at 09:00. Anything else I can help with?
All of this happens live in Vettigo, while the customer is on the line.

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Troubleshooting

The API key is missing write access. Create a key with write access in Vettigo, and connect again.
The agent checks the vet’s calendar before booking, but Vettigo’s API doesn’t expose opening hours. Try writing the booking rules more precisely.
Make the rules for which vets can be booked for what more specific, under the integration’s settings.
Open the integration and choose the correct clinic. Verbu fetches the department automatically.

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Remove the integration

Click Disconnect in the right-hand column and confirm. We forget the keys and stop calling Vettigo. Your data in Vettigo is unaffected.

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Next steps