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Documentation Index

Fetch the complete documentation index at: https://help.verbu.com/llms.txt

Use this file to discover all available pages before exploring further.

You’ll set up an agent that can pick up the phone, answer questions about your business, and follow your instructions. The whole thing takes about ten minutes.

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1. Create the agent

Open the dashboard and create a new agent. Give it a name you’ll recognise later — your team will see this in the agent list, and you can have several agents side by side (one for support, one for sales, one for after hours, and so on). The name on the agent card is just for you. The name your agent says out loud when it greets callers is set further down, under Name & company.

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2. Choose a voice and language

In the Voice & language section you decide:
  • Primary language — the language your agent speaks by default. For most Nordic businesses that’s Danish, Swedish, or Norwegian.
  • Additional languages — switch on more languages if your callers sometimes speak something else. Your agent will detect the caller’s language and switch automatically.
  • Voice — pick a voice that fits your brand. You can preview each one before you commit.
  • Speed — slide it slightly slower for healthcare or older customers, slightly faster for tech-savvy ones.
You can also set Name & company here. The name is what the agent calls itself (“Hi, this is Sarah from Acme — how can I help?”) and the company name is what it says when it introduces who it represents.
If you’re not sure which voice to use, leave the default and change it later. You can always come back.

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3. Write a greeting

The Begin message is the very first sentence your agent says when a call connects. Keep it short, friendly, and on-brand. For example:
“Hi, this is Sarah from Acme. How can I help you today?”
If you have legal or recording disclosures you have to read out, put them here too.

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4. Decide what the agent should be able to do

Under What should your agent be able to do? you’ll see a list of capabilities you can switch on:
Turn this on when you want the agent to answer questions about your business — opening hours, prices, location, return policies, anything callers commonly ask. You’ll add the actual knowledge in the next step.
The agent collects the caller’s name and number (and anything else you ask for) and hands the message to you afterwards. Useful when nobody is available to take the call live.
Let the agent transfer the call to a real person — a colleague, a department, or another agent — when it’s the right thing to do. Add the contacts here.
The agent asks for contact details when callers show interest in something you sell. You decide which fields are required.
After each call the agent writes a short summary and sends it to email, Slack, or your CRM. You can route different kinds of calls to different places.
Switch on only the ones you need today. You can add more later.

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5. Add the agent’s knowledge

If you turned on Answer FAQ, click into it and add:
  • Your website — paste the URL and Verbu reads through your public pages so the agent knows what you offer
  • FAQ entries — short question-and-answer pairs for the things callers ask most often
  • Documents — upload PDFs, price lists, or internal notes the agent should be able to reference
There’s a deeper guide in Agent knowledge and training.

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6. Get the agent on the phone (or your website)

Under Channels you’ll see two options:
  • Take incoming calls — assign a phone number to the agent. If you already have a number, you can point your existing PBX at Verbu (see PBX & phone setup). If you don’t, Verbu can give you one.
  • Chatbot on your website — switch this on and Verbu gives you a snippet to paste into your site.

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7. Test it before you go live

Use the Test button at the top of the page to call the agent yourself before you give the number to customers. Try a few realistic conversations:
  • A typical question your customers ask
  • Something the agent shouldn’t know — make sure it handles “I don’t know” gracefully
  • A request to be transferred to a person, if you’ve set that up
If something sounds off, come back and tweak it. Most teams iterate a few times in the first week.

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8. Go live

When you’re happy with how it sounds, click Go live. From that moment, inquiries to your agent’s chat and phone number will be answered.
Most customers use their own phone system to control when the agent answers — e.g. outside opening hours, or when the main line isn’t picked up.

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Next steps