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The agent gets to know your business, just like a new colleague would. By reading what you put in front of it. There are two places, and they show the same sources:
  • Knowledge in the menu on the left is the whole workspace library. Everything you’ve added lives here.
  • Teach → Content on an agent shows only the sources that specific agent answers from.
If you add a source in one place, it also shows up in the library.

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What you can add

Website sync

Type the address, and we’ll read your public pages.

Document

PDF, Word, Excel, and CSV.

Snippet

A short piece of text you write yourself.

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Which one do you use when?

  • Website gives the broad picture. Who you are, what you sell, where you’re located.
  • Document is good when the answer already lives in a document.
  • Snippet suits short, fixed facts. Opening hours, delivery times, a pricing rule.
You can mix all three.

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Add your website

  1. Open Knowledge, or go to Teach → Content on the agent.
  2. Click the Website sync card under Add content.
  3. Type the top-level address, for example https://www.acme.com. We follow links from there down.
  4. Review the pages we found, and finish.
The first time, this takes a few minutes. The Status column shows how far along we are.
Only public pages are read. Anything behind a login is skipped.

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Upload a document

Click the Document card, and choose the file. PDF, Word, Excel, and CSV all work. If you leave Title empty, we use the file name. Upload only what’s relevant. If you only need a single section, paste it in as a Snippet instead.

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Write a snippet

Click the Snippet card, give it a Title, and write the text. The agent uses the new version as soon as you save. Good:
Title: Delivery We deliver Monday to Saturday between 9 and 17. We’re closed on Sundays.
Less good:
Title: Delivery See the website.

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Choose what the agent answers from

In the Content sources table, the Used by column shows which agents use the source. Open a source, and go to the Used by tab to turn it on or off for an agent.
  • On Knowledge, Delete this source removes it from the whole workspace.
  • On Content, Remove this source removes it only from that agent. The source stays in the library.

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Keep it up to date

  • The Used column shows how many times the agent has used the source in the last 30 days. Whatever never gets used can be deleted.
  • Re-sync in the row’s menu fetches a website again, once you’ve published something new.
  • The Sync column shows how often we fetch the source on our own.

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How the agent chooses its answer

When someone asks, the agent searches through everything you’ve added, and finds the most relevant part. It writes the answer in its own words. It doesn’t read the text out loud. That means:
  • Your text doesn’t need to be exactly what the agent says
  • The agent can answer similar questions, as long as the answer is implied
  • If nothing relevant exists, it says it doesn’t know, rather than guessing

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What to check

  • If a source shows a failed status, open it to see which pages couldn’t be read.
  • If the agent is missing an answer, look under Analyse → Recommendations, in the content gaps section. That’s where we collect the questions the agent couldn’t answer.
  • Test the hard questions under Test → Live test.

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Next steps