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Documentation Index

Fetch the complete documentation index at: https://help.verbu.com/llms.txt

Use this file to discover all available pages before exploring further.

To pick up the phone, your agent needs a phone number to pick up. There are three ways to make that happen, depending on what you already have in place.

Unitel

Step-by-step for sending calls from a Unitel PBX into Verbu. The most common setup for Nordic customers.

Most PBX solutions

The general pattern for any SIP-based PBX. Works with 3CX, Asterisk, Telavox, FreePBX, and most others.

Verbu as a soft phone

Don’t have a PBX, or want to skip it? Verbu can be the phone number customers call directly.

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Which one is right for you?

  • You already have a PBX and a phone number → keep the number, route the calls to Verbu. Start with Unitel if that’s your provider, or Most PBX solutions otherwise.
  • You don’t have a PBX, or your PBX is a hassle to change → use Verbu as a soft phone and Verbu gives you a number directly.
  • You want the agent to handle some calls and your team to handle others → the PBX setup is what you want, with forwarding rules in your PBX deciding who gets each call.