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To pick up the phone, your agent needs a number to answer on. Choose based on what you already have in place.

Unitel

Step-by-step for sending calls from a Unitel PBX into Verbu. The most common setup for Nordic customers.

Most PBX solutions

The general pattern for any SIP-based PBX. Works with 3CX, Asterisk, Telavox, FreePBX, and most others.

Verbu as a soft phone

Don’t have a PBX, or want to skip it? Verbu can be the phone number customers call directly.

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Which one is right for you?

  • You already have a PBX and a phone number → keep the number, route the calls to Verbu. Start with Unitel if that’s your provider, or Most PBX solutions otherwise.
  • You don’t have a PBX, or your PBX is a hassle to change → use Verbu as a soft phone and Verbu gives you a number directly.
  • You want the agent to handle some calls and your team to handle others → the PBX setup is what you want, with forwarding rules in your PBX deciding who gets each call.

Choose the right setup

Work out whether you need a Verbu number, forwarding from your PBX, or a SIP connection to your existing phone system.

Connect an existing number

Keep your current phone number and send calls from your PBX or phone provider into Verbu.

Verbu as a soft phone

Skip the PBX entirely — let Verbu be the phone number customers call.

Test and troubleshooting

Check that your PBX setup works, and find the most common issues when calls don't reach Verbu correctly.

Phone providers

TDC Erhverv: Always forward to Verbu

Forward every call from your TDC Erhverv main number to Verbu, so no customer meets a busy tone or voicemail.

TDC Erhverv: Conditional forwarding to Verbu

Forward calls from your TDC Erhverv main number to Verbu only when you're busy, no one answers, or you're closed.

Telenor Omstilling: Always forward to Verbu

Send every call from your main number in Telenor Omstilling (Call Management) straight to Verbu, so no customer ends up in a queue, menu, or voicemail.

Telenor Omstilling: Conditional forwarding to Verbu

Send calls from Telenor Omstilling on to Verbu only when you're busy, can't get to the phone, or are outside opening hours.

Telia Touchpoint: Always forward to Verbu

Send every call from your Telia Touchpoint main number straight to Verbu, so customers are always met by Verbu.

Telia Touchpoint: Conditional forwarding to Verbu

Send calls from Telia Touchpoint on to Verbu when you're busy, can't get to the phone, or are closed.

3 Omstilling (3Kontakt): Always forward to Verbu

Send every call from your 3 Omstilling / 3Kontakt main number on to Verbu, so no customer ever hits a busy tone, a queue or voicemail.

Telmore: Conditional forwarding to Verbu

Forward calls to Verbu on your Telmore mobile only when you're busy, don't pick up, or are outside opening hours.

iPhone: Always forward to Verbu

Send every call from your iPhone on to Verbu, so Verbu always answers instead of your phone.

iPhone: Conditional forwarding to Verbu

Only send calls from your iPhone on to Verbu when you're busy, don't answer, or are out of reach.

Android: Always forward to Verbu

Send every call from your Android phone on to Verbu, so your phone never rings itself and Verbu answers every time.

Android: Conditional forwarding to Verbu

Send calls from your Android on to Verbu only when you're busy, don't answer, or are out of reach.

Business phone & PBX

IPNordic

Connect your IPNordic phone system to Verbu. Verbu signs in as a SIP user, so you keep your number and your setup.

Relatel

Send incoming calls from your Relatel system to your Verbu agent without changing your number — a step-by-step setup guide.

Unitel

Send incoming calls from your Unitel phone system to your Verbu agent.

Most PBX solutions

The general pattern for connecting Verbu to any SIP-based PBX — 3CX, Asterisk, Telavox, FreePBX, and most others.