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For the agent to pick up the phone, there needs to be a number it can answer. Choose based on what you already have.

Choose the right setup

Work out whether you need a Verbu number, forwarding from your system, or a SIP connection.

Connect an existing number

Keep your main number and send calls from your current solution into Verbu.

Verbu AI with its own phone number

Don’t have a phone system, or want to skip it? Verbu can be the phone directly.

Test and troubleshooting

Test calls, audio, forwarding, and fallback before you go live.

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Do you have a regular phone provider or a mobile?

Are you with TDC, Telenor, Telia, 3, or Telmore – or do you just want to forward from your iPhone or Android? Then you forward calls on to Verbu. Find the guide for your exact situation under Phone providers in the menu, for example TDC Erhverv, Telenor, iPhone, or Android.

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Do you have a business phone system or a PBX?

If you have a business phone system or a PBX, you connect Verbu directly – often via SIP.

IPNordic

Verbu signs in to your IPNordic solution as a SIP user.

Relatel

Send calls from Relatel into Verbu as an external destination.

Unitel

Send calls from Unitel / OneConnect into Verbu.

Most PBX solutions

The general pattern for any SIP-based PBX – 3CX, Asterisk, Telavox, FreePBX, and the rest.

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Which one is right for you?

  • You already have a number and a provider → keep the number, forward the calls to Verbu.
  • You don’t have a phone system → use Verbu AI with its own phone number and get a number from us.
  • The agent should take some calls, your team others → set that up with time-of-day rules at your provider.

Choose the right setup

Work out whether you need a Verbu number, forwarding from your PBX, or a SIP connection to your existing phone system.

Connect an existing number

Keep your current phone number and send calls from your PBX or phone provider into Verbu.

Verbu AI with its own phone number

Skip the PBX entirely. You automatically get a phone number when you sign up, customers call it, and the agent picks up.

Test and troubleshooting

Check that your PBX setup works, and find the most common issues when calls don't reach Verbu correctly.

Phone providers

TDC Erhverv: Always forward to Verbu

Forward every call from your TDC Erhverv main number to Verbu, so no customer meets a busy tone or voicemail.

TDC Erhverv: Conditional forwarding to Verbu

Forward calls from your TDC Erhverv main number to Verbu only when you're busy, no one answers, or you're closed.

Telenor Omstilling: Always forward to Verbu

Send every call from your main number in Telenor Omstilling (Call Management) straight to Verbu, so no customer ends up in a queue, menu, or voicemail.

Telenor Omstilling: Conditional forwarding to Verbu

Send calls from Telenor Omstilling on to Verbu only when you're busy, can't get to the phone, or are outside opening hours.

Telia Touchpoint: Always forward to Verbu

Send every call from your Telia Touchpoint main number straight to Verbu, so customers are always met by Verbu.

Telia Touchpoint: Conditional forwarding to Verbu

Send calls from Telia Touchpoint on to Verbu when you're busy, can't get to the phone, or are closed.

3 Omstilling (3Kontakt): Always forward to Verbu

Send every call from your 3 Omstilling / 3Kontakt main number on to Verbu, so no customer ever hits a busy tone, a queue or voicemail.

Telmore: Conditional forwarding to Verbu

Forward calls to Verbu on your Telmore mobile only when you're busy, don't pick up, or are outside opening hours.

iPhone: Always forward to Verbu

Send every call from your iPhone on to Verbu, so Verbu always answers instead of your phone.

iPhone: Conditional forwarding to Verbu

Only send calls from your iPhone on to Verbu when you're busy, don't answer, or are out of reach.

Android: Always forward to Verbu

Send every call from your Android phone on to Verbu, so your phone never rings itself and Verbu answers every time.

Android: Conditional forwarding to Verbu

Send calls from your Android on to Verbu only when you're busy, don't answer, or are out of reach.

Business phone & PBX

IPNordic

Connect your IPNordic phone system to Verbu. Verbu signs in as a SIP user, so you keep your number and your setup.

Relatel

Send incoming calls from your Relatel system to your Verbu agent without changing your number – a step-by-step setup guide.

Most PBX solutions

The general pattern for connecting Verbu to any SIP-based PBX – 3CX, Asterisk, Telavox, FreePBX, and most others.