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If you don’t already have a phone system, or you’d rather not deal with one, Verbu can be the phone system. When you sign up, you automatically get at least one real phone number. Customers call it, and your agent picks up. No PBX involved.

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When does this make sense?

  • You’re a new business and don’t have a phone setup yet
  • Your current system is a hassle to change, and you want to move on
  • You want a number dedicated to a specific agent – for example a campaign, a support line, or after-hours coverage

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What you get

  • A real phone number – assigned automatically when you sign up
  • An agent that answers it 24/7
  • Forwarding to humans when the agent decides it’s needed

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How to find your number

1

Open the agent and go to Phone

Open the agent and go to Turn on → Phone.
2

Open the Numbers tab

Under Available account phone numbers you’ll see all of the account’s numbers and which agent each one is assigned to.
3

Find the agent's own number

The number assigned to the agent you’re on is marked Assigned to this agent.
4

Try it

Call the number from your mobile. The agent picks up. That’s the whole flow.

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Several agents, the same numbers

You can create as many agents as you want, and you control which agent has the number:
  • A number with no agent shows as Free – click Use to assign it to the agent you’re on.
  • A number assigned to another agent has a Grab button. The dashboard asks before moving the number – moving it removes it from the other agent.
  • Need more numbers? Click Ask for a number on the Numbers tab.

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Forwarding to humans

The whole point of having your phone number with Verbu is usually that the agent handles most things on its own. But sometimes a real person should step in, for a complex complaint, a VIP customer, or simply when the user asks for it. Under Teach → Escalate, you add the people the agent may transfer to. Each contact is a name, a number, and optionally a short note (“for billing”, “weekdays”, etc.). When the agent decides to transfer, it tells the customer, transfers the call, and drops off.

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What the customer experiences

  • The number rings like it always did
  • The agent answers within a couple of seconds
  • The conversation feels like a conversation, not a menu
  • If the agent transfers, the user hears “I’ll put you through to Maria, one moment” and then Maria is on the line

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Common scenarios

Click Ask for a number on the Numbers tab and tell us what you need. Most European countries are supported.
You can port your old number to Verbu. It takes a few weeks, but you keep the number forever.
Click Ask for a number and assign the numbers to their own agents on the Numbers tab. You can always move a number to another agent with Grab.
Two options. Either a time rule inside the agent with forwarding to the team during opening hours, or keep your old PBX in front of Verbu – see Most PBX solutions.

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Next steps