Skip to main content

Documentation Index

Fetch the complete documentation index at: https://help.verbu.com/llms.txt

Use this file to discover all available pages before exploring further.

Cal.com is a popular scheduling tool — if you already use it to let people book meetings with you, Verbu can do the same thing over the phone. Your agent can see what slots are free, book the meeting, and Cal.com sends the usual confirmation email.

​
What it can do

  • Read your event types — consultations, demos, support calls, 30-minute introductions, whatever you’ve set up
  • Check availability — looking at your real Cal.com calendar
  • Make bookings — and Cal.com handles the confirmation email and calendar invite

​
Before you start

You need:
  • A Cal.com account
  • The ability to authorise apps for your Cal.com workspace
You don’t need an API key. Verbu connects via Cal.com’s official login flow, the same way any other app would.

​
Connecting Cal.com

  1. In Verbu, go to your agent and open the Integrations section.
  2. Click Connect next to Cal.com.
  3. You’ll be sent to Cal.com to log in and approve the connection.
  4. Cal.com sends you back to Verbu when you confirm. You’ll see a green tick if everything is good.
The permissions Verbu asks for are read-only for your profile, schedule, and event types, plus write access for bookings — exactly what’s needed to check times and book on your behalf.

​
Configure what the agent should do

Once you’re connected, there’s one setting worth knowing about:
Turn this on so the agent learns the meeting types you have set up. The agent will know the name, length, and description of each one. We strongly recommend leaving this on — without it, the agent has no idea what callers can book.
That’s the whole configuration. Cal.com keeps the rest of the rules (your working hours, buffer time, minimum notice, and so on) — Verbu just respects what’s already there.

​
How it sounds on a call

Here’s how a call typically plays out:
Caller: I’d like to book a demo. Agent: Of course. I can offer you a 30-minute product demo. Looking at the next few days, I have Tuesday at 10:00, Wednesday at 14:00, or Thursday at 16:30. Which works? Caller: Wednesday at 14:00. Agent: Perfect. Can I get your name and an email for the calendar invite? Caller: Anna Berg, anna@acme.com. Agent: Done. You’ll get a confirmation email from Cal.com in a moment with a link to add it to your calendar.
Cal.com sends the confirmation email and calendar invite — the same email it would send if Anna had booked herself through the Cal.com page.

​
Common scenarios

You probably have only one event type in Cal.com. Add more event types in Cal.com (a 15-minute intro, a 60-minute strategy session, etc.) and they’ll automatically show up. Click Refresh on the integration if you want it to happen sooner.
Cal.com is the source of truth for working hours. Check your schedule in Cal.com — if Wednesday afternoons are blocked there, the agent won’t offer them. If the agent is offering them anyway, refresh the integration and try again.
Cal.com sends the email, not Verbu. Make sure the agent captured a correct email address (check the call summary), then look in Cal.com under that booking to see whether the email was sent or bounced.
Each Verbu agent can be connected to one Cal.com account at a time. If you want different agents to use different Cal.com accounts, connect each one separately.

​
Disconnecting

Open the integration and click Disconnect. Verbu’s access to Cal.com is revoked. You can also remove Verbu from inside Cal.com if you’d rather do it there.

​
Next steps

  • Add a friendly description of your meeting types to Agent knowledge and training so the agent can answer questions like “what’s the difference between an intro and a strategy session?”
  • Fine-tune Pronunciation for the names of any products or features the agent might mention while booking