Integrations

Verbu becomes more useful when it can do something in your existing systems. Check a calendar, create a booking, look up a customer. It happens live, while the agent is talking. You’ll find the list on the agent under Integrations, at the bottom of the menu.

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How an integration works

Connecting an integration does two things:

1. The agent learns what’s in the system. For example, which services you offer, and who does what. It’s fetched before the conversation starts.
2. The agent can carry out actions. It can create a booking or update a customer, without you doing anything afterwards.

You don’t need to write any code.

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The page for an integration

Click an integration in the list, and you get four tabs: If the integration isn’t connected, Description opens. If it is connected, Settings opens.

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How to connect

1. Open the agent, and click Integrations at the bottom of the menu.
2. Click the integration in the list.
3. Go to Settings, and click Connect on the Not connected yet card.
4. Some integrations send you to the provider to log in. Others ask for a key or a token in a panel. Fill in the fields, and click Connect.
5. Under What the agent can do, click Install next to the setup you want. Each setup gives the agent workflows.
6. Click Publish in the agent’s menu.

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Check that it works

• The Connection card shows Working or Needs a look. Click Refresh if something looks wrong.
• The Activity tab shows every action the agent has taken, with the outcome and how long it took.
• Talk to the agent under Test → Live test, and ask for something you turned on.

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Remove an integration

Click Disconnect in the column on the right, and confirm. We forget your keys and stop calling the system. Your data with the provider is unaffected. If you only want to remove one setup, open the menu next to it under What the agent can do, and choose Remove.

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Missing your system?

If you can’t find your system in the list, the agent can still reach it with a Data connector. That’s one call to your own API. Write to us at hello@verbu.com if you’d like help.