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Documentation Index

Fetch the complete documentation index at: https://help.verbu.com/llms.txt

Use this file to discover all available pages before exploring further.

When visitors open the chat, you can greet them with a welcome screen instead of an empty chat window. The welcome screen has:
  • Quick starts — buttons that start a conversation with a preset message or kick off a specific task
  • Bookmarks — small links to pages visitors often need (contact, pricing, opening hours)
It makes the chat easier to start with — and helps people find what they’re after fast. You’ll find this under the chatbot: Overview screen.

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Turn the welcome screen on

Toggle Show overview screen. If you leave it off, visitors land directly in a chat window — as if they’re already mid-conversation.

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The start chat button

Start chat label is the text on the big button at the bottom of the welcome screen. The default is “Start new chat”. Replace it with something more concrete if you’d like, e.g. “Ask a question”.

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Quick starts (up to 3)

Quick starts are small cards visitors can tap instead of typing. Two flavours:
The visitor taps, and a specific sentence is sent as the first message. Use it for your common questions.Examples:
  • Button text: “Opening hours”
  • Message sent: “What are your opening hours?”
  • Button text: “Book an appointment”
  • Message sent: “I’d like to book an appointment”
If you’ve set up a procedure (like “Book appointment” or “Cancel booking”), you can pin it as a quick start. The visitor clicks, and the procedure runs immediately — no chit-chat first.Only published procedures can be picked.
Keep the button text short — 2-3 words. “Opening hours” works better than “What are your opening hours?”.

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Bookmarks (up to 3)

Bookmarks are small links that take visitors to pages on your website. e.g.:
IconTextLink
📍Find usacme.com/contact
💰Pricingacme.com/pricing
📞Call ustel:+4512345678
For each bookmark you pick:
  • Icon — an emoji you choose
  • Text — what the visitor reads
  • Link — the page they go to. You can write acme.com/pricing and we’ll prepend https:// for you.

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Preview

Every change you make updates the preview on the right side of the page. That’s what visitors will see.

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A good starting point

If you’re not sure where to begin:
  • Welcome screen: on
  • 2 quick starts: your two most common questions as preset prompts
  • 1-2 bookmarks: Find us and Pricing (or whatever’s most important on your site)
You can always build out from there.

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Next steps