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Documentation Index

Fetch the complete documentation index at: https://help.verbu.com/llms.txt

Use this file to discover all available pages before exploring further.

You set up one chatbot per agent. It shares the agent’s knowledge, voice, and rules — and can have its own written greeting on top. You’ll find this under your agent: Channels → Chatbot on your website.

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1. Turn the chatbot on

Click Enable chatbot. That creates a chatbot tied to this agent. You then land on the configuration page where everything else happens.

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2. Name and greeting

Under Identity & copy fill in:
  • Internal name — for you only. Use it to recognise the chatbot in the dashboard.
  • Display name — what visitors see at the top of the chat. e.g. “Sarah from Acme”.
  • Subheader — the line just below the name. Use it for a friendly tagline like “We’re here to help”.
  • Custom begin message — what the chatbot says first. Leave it empty to use the agent’s usual greeting.
Keep the begin message short and welcoming. “Hi! How can I help?” works better than a paragraph.

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3. Brand and colours

Under Brand you choose:
  • Primary colour — use your brand colour. It’s used for the trigger, the chat header, and accents.
  • Theme — Auto, Light, or Dark. Auto follows the visitor’s system setting and is usually the right call.
  • Header logo — shown at the top of the open chat. Use a square or wide PNG/JPG/WebP with a transparent background.
  • Trigger icon — the small icon on the chat button itself. If you don’t upload one, we’ll show the default icon.

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4. The button on your website

Under Trigger you decide how the chat button looks:
  • Bar — a wide pill with text, e.g. “Chat with us”
  • Badge — a small round button with just an icon
  • Notification badge — a tiny red “1” in the corner, so it looks like an unread message
You can also set:
  • Trigger label — only shown if you chose Bar
  • Position — where on the page the button sits (bottom right is the common choice)
  • X and Y offset — how many pixels in from the edge
If the button overlaps something important (a cookie banner or a call-to-action), increase the Y offset until they don’t overlap.

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5. Behaviour

Under Behavior you choose:
  • Interaction mode — Voice + Chat, Chat only, or Voice only. Most teams want “Voice + Chat” so visitors can pick.
  • Ask for a rating — show 1-5 stars when the conversation ends. A good way to catch dissatisfaction early.

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6. Allowed domains

Under Deployment you list the domains the chatbot is allowed to load on — one per line. e.g.: 
acme.com
*.acme.com
This stops someone copying your embed code and using your chatbot on their own site.

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7. Get the embed code

Click Get embed code at the top of the page. You get a short snippet: 
<script src="https://widget.verbu.com/voice-widget.umd.cjs" data-widget-id="..." async></script>
Paste it into the HTML on your site, just before the closing </body> tag. If you’re using a CMS like WordPress, Webflow, or Squarespace, they usually have a field called “Custom code” or “Add script” where it goes.

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8. Test it

Open your website in a new tab. The chatbot should appear in the corner within a few seconds. Click it and try a conversation. If you don’t see it:
  • Check that the right domain is in Allowed domains
  • Check that the script is inside <body>, not in <head>
  • Hard-reload with Cmd/Ctrl + Shift + R
🎉 You now have a chatbot on your website.

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Next steps