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With chat on your website, people can get help without calling. It’s the same agent, just in a chat box. It uses the same content, the same guidelines, and the same workflows.

Set up chat

Turn on the chat, pick a colour and logo, and paste the line onto your website.

First screen

What people see first, with shortcuts and links.
You’ll find it all on the agent under Turn on → Chat.

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When does this make sense?

  • You want to take pressure off the phone. Many questions can be answered just as well in chat.
  • You want to be available in the evening, at night, and at weekends.
  • You want to help people who’d rather not call.

Set up chat

Turn the chat on, make it match your brand, and paste the line onto your website.

Chat first screen: shortcuts and links

What people see when they open the chat, with shortcuts and links.