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Your agent is only as good as the way it sounds and the things it knows. This section covers both.

Pronunciation

Fix tricky names, product words, and place names so the agent says them the way you do.

Agent knowledge and training

Add your website, FAQs, and documents so the agent can answer real customer questions.

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When to come back here

  • Callers say “what did it just call me?” — fix it under Pronunciation
  • The agent doesn’t know something it should — add it under Agent knowledge and training
  • The agent answers something it shouldn’t — narrow the knowledge sources or rewrite the matching FAQ entry

Behaviour and style

Tell the agent how to behave — and adjust the tone so it sounds like you.

Pronunciation

Teach your agent how to say tricky names, product terms, and place names the way you do.

Agent knowledge and training

Add your website, FAQs, and documents so your agent can answer real customer questions.