Skip to main content

Inbox

Read the conversations, find them back through time, and follow up on what the agent collected.

Reports

Understand involvement, resolution, customer experience and escalations, and how each conversation gets its outcome.
You’ll find Inbox at the top of the menu on the left. All your agents’ conversations land in the same place.

Inbox: find and read past conversations

Find past calls and chats, read what was said, and follow up on messages and leads.

Reports: understand your agent's results

Understand the numbers on Reports: involvement, resolution, customer experience and escalations, and how each conversation gets its outcome.