Skip to main content
Is IPNordic your phone system? Then keep your number and your setup. Verbu signs in to your IPNordic solution as an ordinary SIP user — that is, an extension — and takes the calls you send to it.

​
What you’ll set up

Two things:
  1. A SIP connection in Verbu — Verbu registers with IPNordic using a username and a password, just like an IP phone would.
  2. A rule in IPNordic — so the calls you want the agent to take are sent to the extension Verbu is signed in to.
The number stays yours. Your existing phones still work. If you ever want to switch the agent off again, you just flip the rule back in IPNordic.

​
Before you start

You need:
  • Access to your IPNordic admin panel (or the contact details for whoever manages it on your behalf)
  • The number you want the agent to answer on — usually your main number
  • A SIP extension from IPNordic for Verbu — that is, a username and a password
If you don’t have a free extension, create one in IPNordic or ask your IPNordic reseller for one. That’s the “account” Verbu signs in with.

​
Steps

1

Create a SIP extension with IPNordic

Create (or find) an extension in IPNordic that Verbu can use. Note down the username and password. These are the details Verbu signs in with.
2

Add the connection in Verbu

Go to Phone numbers in the dashboard and add a new SIP connection. Choose IPNordic as the provider.The domain fills in automatically with sip.ipnordic.dk. Leave the port on 5060, and choose the transport IPNordic gave you (usually UDP).
3

Enter the username and password

Enter the username and password for the extension you created with IPNordic. Also enter your main number in the field, so the agent knows which number it’s answering for.Save the connection. Verbu now signs in to IPNordic and is ready to take calls.
4

Send the calls to Verbu in IPNordic

Go back to IPNordic and point the number you want the agent to take at the extension Verbu is signed in to. This can be direct or through your existing call flow.
5

Save and test

Save in IPNordic. Call the number from your mobile and check that the agent picks up.

​
Optional: hand off to humans during business hours

A common setup is “Verbu answers after hours, while the team takes calls during business hours”. You have two options:
  • In IPNordic — set a time-of-day rule that sends calls during business hours to your team and the rest to Verbu.
  • In Verbu — let the agent take every call and use Forwarding to transfer it on when it makes sense.
Most teams start with the time-of-day rule in IPNordic because it’s the simplest.

​
Common scenarios

The username or password was probably typed wrong, or the extension isn’t active with IPNordic. Check the details, and that the domain is sip.ipnordic.dk.
Usually a codec mismatch. Ask IPNordic to allow PCMU and PCMA (G.711 µ-law and A-law) on the extension.
The rule in IPNordic isn’t pointing at the right extension, or the connection in Verbu isn’t signed in. Check both.
Usually a firewall or an SBC between IPNordic and Verbu. Send a call ID to Verbu support and we’ll match it against our logs.
In IPNordic, point the number back at the old destination — for example a queue or a group. Calls will go straight back to your team.

​
Next steps