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With conditional forwarding on Android, calls are only sent on to Verbu when you can’t take the phone yourself. That happens, for example, when you’re busy, don’t answer, or are out of reach. This guide shows you the easiest route in the Phone app and a backup with star-codes.

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How it works

  • Who takes the call? Verbu answers when the condition is met.
  • When? On busy, on no answer, or out of reach – depending on your setup.
  • What does the caller experience? The caller dials as normal. If you can’t take it, Verbu answers.
Do you have a switchboard or a phone menu (“press 1 …”)? Then the call flow inside your solution decides where the call ends up – not your mobile. Forwarding on the mobile is often not enough. Set your backup in the switchboard/IVR instead. See Choose the right PBX setup.

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Before you start

You need:
  • Your Verbu number – find it in the dashboard under Phone numbers
  • Do you have two SIMs (SIM1/SIM2)? Choose the SIM where your business number lives.
When you use star-codes, write the number without spaces after +45.

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Turn on conditional forwarding on Android

1

Open the Phone app

Open the Phone app and tap ⋮ (three dots) → Settings.
2

Find forwarding

Go to Calling accounts, and choose your SIM/carrier. On Samsung it’s often called Supplementary services. Then tap Call forwarding.
3

Choose the conditions

Set the rules you want, and enter your Verbu number in each:
  • When busy → enter your Verbu number
  • When no answer → enter your Verbu number
  • (optional) When unreachable (switched off/no coverage) → enter your Verbu number
4

Save

Tap Turn on/Save.
The menu names vary from brand to brand (Samsung, Pixel, OnePlus). If you can’t find “Call forwarding”, look for words like Calls, Call settings or Supplementary services.

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Quick method with a star-code

If the menu is missing or playing up, you can turn on conditional forwarding with codes in Phone → Keypad, where you tap Call. Forward when busy:
  • Turn on: *67*+45XXXXXXXX#
  • Turn off: #67#
  • Check status: *#67#
Forward when no answer:
  • Turn on: *61*+45XXXXXXXX#
  • Turn off: #61#
  • Check status: *#61#
Replace +45XXXXXXXX with your Verbu number.
Some networks let you choose the ring time before forwarding (typically 10–60 sec.). Example for 20 seconds: *61*+45XXXXXXXX**20#. If you get an error, use the standard code without a time.

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Only outside opening hours

On a mobile without a switchboard, the most reliable solution is to turn forwarding on at closing time and off again at opening:
  • When you close: *21*+45XXXXXXXX#
  • When you open: #21#
If you want it fully automatic (open/closed), that usually requires time-based control from your carrier or a business solution.

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Turn off again / reset

  • Busy off: #67#
  • No answer off: #61#
  • Closing-time forwarding off: #21#
Dial the code in Phone → Keypad, and tap Call.

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Help for your provider

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Telenor (private)

Telenor describes conditional forwarding as something you can turn on and off yourself, and that it’s typically charged as a normal call rate.
  1. Start with no answer (it saves the most calls): *61*+45XXXXXXXX#
  2. Add busy: *67*+45XXXXXXXX#
  3. Test (see the test section further down)
If you want “only outside opening hours”, use the stable manual solution: closing time *21*+45XXXXXXXX# and opening #21#. If Telenor says “it needs activating on the plan”, you can ask them to confirm that the service codes for busy (67) and no answer (61) are active on your plan.

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Telenor Erhverv (RenMobil)

You can turn on conditional forwarding directly in the RenMobil app.
  1. Open RenMobil
  2. Tap Settings
  3. Choose Conditional forwarding
  4. Choose one or more – when busy, when no answer or (optional) when switched off/no coverage – and enter your Verbu number
  5. Save
If you want “only outside opening hours” automatically, ask Telenor Erhverv about time-based control in your business telephony.

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YouSee

In Mit YouSee (your YouSee self-service) you can choose in which situations calls are forwarded, and whether they go to another number.
  1. Log in to Mit YouSee
  2. Tap the arrow next to your mobile number
  3. Tap Settings, and turn forwarding on
  4. Choose when to forward – when I’m busy and/or when I don’t answer
  5. Choose the destination: “A different number” (not voicemail)
  6. Enter your Verbu number
  7. Tap OK to save
If calls go to voicemail too quickly, the voicemail “wins” before the forwarding. Manage the relevant settings in Mit YouSee.

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Norlys (Telia)

Norlys has service codes for forwarding on mobile – on no answer, on busy, and variants with seconds.
  • Busy: *67*+45XXXXXXXX#
  • No answer: *61*+45XXXXXXXX#
  • (optional) ring time: *61*+45XXXXXXXX**20# (if supported)
  • Turn off again: busy #67#, no answer #61#
If you want “only outside opening hours”, use the closing-time/opening method with *21*+45XXXXXXXX# / #21#, or get time-based control via a business solution.

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3 (Hi3G)

3 lets you forward to a number of your choice when you don’t answer the call, when the mobile is switched off/has no signal, or when it’s busy.
  • Busy: *67*+45XXXXXXXX#
  • No answer: *61*+45XXXXXXXX#
If you want to adjust the ring time, try *61*+45XXXXXXXX**20#. If you get an error, use the standard code without a time.

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Other / not sure

Start with the standard codes – they work on many plans:
  • Busy: *67*+45XXXXXXXX#
  • No answer: *61*+45XXXXXXXX#
Replace +45XXXXXXXX with your Verbu number. If you get an error after you tap call, ask your carrier to turn on conditional forwarding on busy and/or on no answer to your Verbu number on your plan.

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Test before you go live

  1. Test busy: Call your Android from another phone while you’re on a call yourself. Verbu should take the call.
  2. Test no answer: Call your Android and let it ring without taking it. Verbu should take the call after the ring time.
  3. Test closing time (if you use that solution): Turn on *21*+45XXXXXXXX# and call again. Verbu should take the call straight away.

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If something plays up

Go through the checklist from top to bottom. Did you write the number correctly with +45 and without spaces? Did you choose the right type – busy is 67, no answer is 61? Try turning it off and on again, and restart the phone if the network is “hanging”.
The voicemail often takes the call before the “no answer” forwarding has a chance to kick in. Increase the ring time if your carrier supports it, or set the forwarding via the carrier’s self-service.
On many Samsung phones it sits under Supplementary services. Otherwise use the star-codes as a backup.

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Frequently asked questions

No. Forwarding only applies to calls. SMS stay on your mobile as normal.
Busy means you’re already on the phone. No answer means you don’t get round to taking the call.
On a plain mobile, the most stable solution is to turn always forward on at closing time and off again at opening. If you want it 100% automatic, that usually requires time-based control from the carrier or a switchboard/business solution.
It depends on the carrier and plan. With Telenor, for example, conditional forwarding is typically charged as a normal call rate.

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When should you contact Verbu support?

Write to us if:
  • you’ve followed the steps, but calls still don’t land with Verbu;
  • your carrier says “it needs activating on the plan”;
  • you have a switchboard/IVR and want to make sure the call flow is correct (open, closed, queue, fallback).
It’s completely normal to get help here – we’ll calmly help you over the line.

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Next steps