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Do you have TDC Erhverv with a switchboard or a phone menu (“press 1 for …”)? Then your calls are controlled by a kaldsflow (call flow) inside TDC – not by your mobile. This guide shows you how to set the call flow to always forward calls to Verbu.

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How it works

  • Who answers the call? Verbu answers.
  • When? Always – everything is forwarded regardless of opening hours, queue or menu choice.
  • What does the customer experience? The customer calls as normal and is met by Verbu.
Forwarding on your mobile is often not enough when you have a switchboard. If your customers meet a welcome message or a menu (“press 1 …”), the call flow inside TDC decides where the call ends up. That’s why the change has to be made in TDC Selvbetjening (TDC Self-service) – not on your iPhone or Android.

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Before you start

You need:
  • Administrator access to TDC Selvbetjening (TDC Self-service)
  • Your main number – the number your customers call
  • Your Verbu number – find it in the dashboard under Phone numbers
Don’t have a Verbu number? Ask your Verbu contact.

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Step by step

1

Find your call flow

Sign in to TDC Selvbetjening (TDC Self-service) as an administrator. Go to Telefoniløsning (Telephony solution), and in the left-hand menu select Kaldsflow → Grafisk kaldsflow (Call flow → Graphical call flow).Choose the main number your customers call. Pick a date and a time, so you can see where calls end up. Check both a time within and outside opening hours, so you see both branches in the flow.
2

Switch to editing

At the top, switch from the Live tab to Rediger (Edit). This is where the change happens.Find the module where the call finally ends up – often a Søgegruppe (Hunt group) or a Call center. Click the pencil to edit.
3

Set Verbu as the final destination in every branch

The most important thing: every path in the flow must end at Verbu – not just one.
  • Call center (queue): edit the list of agents so it rings your Verbu number. Also set any fields for overflow, if no one answers and fallback to Verbu.
  • Søgegruppe (opening hours/closed): make sure that both “open” and “closed” end at Verbu.
  • Menuvalg (press 1/2/3): edit the destination for each key to Verbu. Remember “no choice” too, if it exists.
  • Speak/Voicemail: make sure it doesn’t end the call, but forwards on to Verbu.
4

Publish the change

Click Publicér (Publish) in the top right. Without this, the change won’t take effect.

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Do you have a 70 number?

If your main number is a 70 number, you can often change the answering point more quickly:
  • Via TDC’s self-service page, where you enter the 70 number, password and new answering point (your Verbu number).
  • Or with a star-code from a phone on the agreement: turn on fixed forwarding with *72 followed by your Verbu number, and off again with *73.
TDC’s star-codes usually use the 8 digits in the number without +45. If *72 doesn’t work with +45, try just the 8 digits.
If the 70 number sits inside a telephony solution with a hunt group or call center, Grafisk kaldsflow (Graphical call flow) is the most reliable route.

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Test before you go live

  1. Call the main number from another phone – Verbu should answer.
  2. Also test a time outside opening hours (or pick a “closed” time in Grafisk kaldsflow) – Verbu should still answer.
  3. If you have a menu, press a choice (for example “1”) – it should still end at Verbu.

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If something plays up

There’s probably still a module in the flow that plays voicemail without forwarding on, or a fallback that doesn’t point to Verbu. Go through the flow from top to bottom.
The call probably never reaches the mobile, because the switchboard takes over first. Edit the call flow in TDC Selvbetjening instead.
You’ve probably changed the “open” branch, but not the “closed” one. Set Verbu in both places – and in holidays/public holidays, if that’s set up.
The classic mistake is forgetting to click Publicér (Publish), or only editing one branch. Check open, closed and all menu choices, and publish again.

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Frequently asked questions

No. Forwarding applies to calls only. SMS still lands on your normal number.
Yes. If you still want “press 1 …”, just edit each menu choice to end at Verbu. If you want to skip the menu, you can send calls straight to Verbu before the menu.
No. Once it’s set correctly in the call flow, that’s enough. The switchboard is the “master” for the main number.
It depends on your TDC agreement. Check the agreement if you want to be completely sure.

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When should you contact Verbu support?

Write to us if:
  • you’ve published the change, but calls still don’t reach Verbu;
  • you’re unsure which module is the last stop in your flow;
  • you want to be sure that every branch (open, closed, menu, overflow) is covered.
It’s completely normal to get help here – no two switchboards are alike, and we’ll calmly help you get to the finish line.

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Next steps