> ## Documentation Index
> Fetch the complete documentation index at: https://help.verbu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Telmore: Conditional forwarding to Verbu

> Forward calls to Verbu on your Telmore mobile only when you're busy, don't pick up, or are outside opening hours.

With **conditional forwarding** you only send calls on to Verbu when you're **busy**, **don't pick up**, or (if you choose) are **out of coverage**. You answer the phone yourself when you can — and Verbu steps in when you can't.

## How it works

* **Who takes the call?** You do (normally) — and Verbu, when the condition is met.
* **When does Verbu answer?** When you're busy or don't pick up (and optionally out of coverage).
* **What does the customer experience?** The customer calls as normal. If you can't take it, Verbu takes over.

<Warning>
  If you have a switchboard or a phone menu ("press 1 for …"), forwarding on the mobile is often not enough. Then the call flow at your provider decides where the call ends up. If you're not sure, see [Choose the right PBX setup](/en/pbx/choose-setup).
</Warning>

## Before you start

You need:

* The **Mit Telmore** (My Telmore) app installed on your mobile
* **Your Verbu number** – find it in the dashboard under **Phone numbers**

No Verbu number yet? Ask your Verbu contact.

<Note>
  If you have **VoLTE** with Telmore, Telmore says key codes can't be used. Forwarding is then managed in Mit Telmore instead. That's why Mit Telmore is the recommended method.
</Note>

## Step by step

The recommended method is the Mit Telmore app. It works reliably — including with VoLTE.

<Steps>
  <Step title="Open Mit Telmore">
    Open the **Mit Telmore** app on your mobile.
  </Step>

  <Step title="Find forwarding">
    Go to **Min profil** (My profile) and choose **Viderestilling** (Forwarding).
  </Step>

  <Step title="Set the two most important conditions">
    Set these two up:

    * **When you're busy** → choose *viderestil til nummer* (forward to number) → enter **your Verbu number**.
    * **When you don't pick up** → choose *viderestil til nummer* (forward to number) → enter **your Verbu number**.
  </Step>

  <Step title="Optionally add 'out of coverage'">
    Optional, but handy: also set **When the mobile is out of coverage / switched off** to forward to **your Verbu number**.
  </Step>

  <Step title="Choose the ring time">
    Set the **ring time before forwarding**. We recommend **20 seconds**, so you get a fair chance to take the call yourself.
  </Step>

  <Step title="Save">
    Save your changes. Now Verbu takes calls when you can't.
  </Step>
</Steps>

### Alternative method: key codes

Telmore says key codes don't work on VoLTE. If the codes fail for you, use the Mit Telmore method above.

Replace `+45XXXXXXXX` with your Verbu number in the codes below.

**When you're busy:**

* Turn on: `*67*+45XXXXXXXX#`
* Turn off: `#67#`
* Check status: `*#67#`

**When you don't pick up:**

* Turn on: `*61*+45XXXXXXXX#`
* Turn off: `#61#`
* Check status: `*#61#`

**Reset all forwarding** (if something is "stuck"): `##002#`

<Note>
  Telmore has no guidance for automatic time-controlled forwarding after opening hours. If you want Verbu for "outside opening hours", the most reliable solution is to switch the conditions on in **Mit Telmore → Viderestilling** (Forwarding) when you close, and switch them off again when you open. If you want it fully automatic with no manual toggle, that usually requires a switchboard/IVR solution — not the Telmore mobile alone.
</Note>

## Test before you go live

1. **Test busy:** Call your number from another phone while you're already on a call — Verbu should take the call.
2. **Test no answer:** Call your number and let it ring without answering — after your chosen ring time, Verbu should take the call.
3. **Test that SMS isn't affected:** Send an SMS to the number — it should still land on your mobile. Forwarding only applies to calls.

## If something plays up

<AccordionGroup>
  <Accordion title="Calls still go to voicemail">
    With Telmore, voicemail has a standard number (51 10 00 00). If your forwarding still points to voicemail, calls end up there. Go to **Mit Telmore → Min profil → Viderestilling** (My profile → Forwarding), and make sure both "busy" and "don't pick up" point to your Verbu number — not voicemail.
  </Accordion>

  <Accordion title="Key codes don't work">
    This can happen if you have VoLTE. Telmore says key codes can't be used on VoLTE. Use the Mit Telmore app instead.
  </Accordion>

  <Accordion title="I can't find 'Viderestilling' in the app">
    You'll find forwarding in the **Mit Telmore** app. If you still can't see the menu, it's usually down to your login, your role, or an old app version. Contact Telmore customer service.
  </Accordion>
</AccordionGroup>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Does Verbu also get our SMS?">
    No. Forwarding only applies to calls. SMS still lands on your mobile.
  </Accordion>

  <Accordion title="Which conditions can I control in Mit Telmore?">
    Telmore describes that you can choose what should happen when you're out of coverage, don't pick up, and are busy — plus the ring time.
  </Accordion>

  <Accordion title="Why do you recommend Mit Telmore over key codes?">
    Because Telmore says key codes can't be used on VoLTE, and that forwarding is managed in Mit Telmore instead.
  </Accordion>
</AccordionGroup>

## When should you contact Verbu support?

Write to us if:

* you can see that forwarding is active, but calls aren't landing at Verbu;
* you want help with the best ring time and a test flow for your everyday work (for example a clinic or a hairdresser).

If it's about not being able to find "Viderestilling", not being able to save changes, or the forwarding not taking effect on the network, then contact Telmore customer service on 70 21 89 00.

## Next steps

* Using an iPhone? [iPhone – conditional forwarding](/en/pbx/providers/iphone-betinget)
* Using Android? [Android – conditional forwarding](/en/pbx/providers/android-betinget)
* [Choose the right PBX setup](/en/pbx/choose-setup)