> ## Documentation Index
> Fetch the complete documentation index at: https://help.verbu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# TDC Erhverv: Always forward to Verbu

> Forward every call from your TDC Erhverv main number to Verbu, so no customer meets a busy tone or voicemail.

Do you have TDC Erhverv with a switchboard or a phone menu ("press 1 for …")? Then your calls are controlled by a **kaldsflow** (call flow) inside TDC – not by your mobile. This guide shows you how to set the call flow to always forward calls to Verbu.

## How it works

* **Who answers the call?** Verbu answers.
* **When?** Always – everything is forwarded regardless of opening hours, queue or menu choice.
* **What does the customer experience?** The customer calls as normal and is met by Verbu.

<Warning>
  **Forwarding on your mobile is often not enough when you have a switchboard.** If your customers meet a welcome message or a menu ("press 1 …"), the call flow inside TDC decides where the call ends up. That's why the change has to be made in **TDC Selvbetjening** (TDC Self-service) – not on your iPhone or Android.
</Warning>

## Before you start

You need:

* Administrator access to **TDC Selvbetjening** (TDC Self-service)
* Your main number – the number your customers call
* **Your Verbu number** – find it in the dashboard under **Phone numbers**

Don't have a Verbu number? Ask your Verbu contact.

## Step by step

<Steps>
  <Step title="Find your call flow">
    Sign in to **TDC Selvbetjening** (TDC Self-service) as an administrator. Go to **Telefoniløsning** (Telephony solution), and in the left-hand menu select **Kaldsflow → Grafisk kaldsflow** (Call flow → Graphical call flow).

    Choose the main number your customers call. Pick a date and a time, so you can see where calls end up. Check both a time **within** and **outside** opening hours, so you see both branches in the flow.
  </Step>

  <Step title="Switch to editing">
    At the top, switch from the **Live** tab to **Rediger** (Edit). This is where the change happens.

    Find the module where the call finally ends up – often a **Søgegruppe** (Hunt group) or a **Call center**. Click the pencil to edit.
  </Step>

  <Step title="Set Verbu as the final destination in every branch">
    The most important thing: **every path in the flow must end at Verbu** – not just one.

    * **Call center (queue):** edit the list of agents so it rings your Verbu number. Also set any fields for **overflow**, **if no one answers** and **fallback** to Verbu.
    * **Søgegruppe (opening hours/closed):** make sure that both "open" and "closed" end at Verbu.
    * **Menuvalg (press 1/2/3):** edit the destination for each key to Verbu. Remember "no choice" too, if it exists.
    * **Speak/Voicemail:** make sure it doesn't end the call, but forwards on to Verbu.
  </Step>

  <Step title="Publish the change">
    Click **Publicér** (Publish) in the top right. Without this, the change won't take effect.
  </Step>
</Steps>

## Do you have a 70 number?

If your main number is a 70 number, you can often change the answering point more quickly:

* Via TDC's self-service page, where you enter the 70 number, password and new answering point (your Verbu number).
* Or with a star-code from a phone on the agreement: turn on fixed forwarding with `*72` followed by your Verbu number, and off again with `*73`.

<Note>
  TDC's star-codes usually use the 8 digits in the number **without** +45. If `*72` doesn't work with +45, try just the 8 digits.
</Note>

If the 70 number sits inside a telephony solution with a hunt group or call center, **Grafisk kaldsflow** (Graphical call flow) is the most reliable route.

## Test before you go live

1. Call the main number from another phone – Verbu should answer.
2. Also test a time outside opening hours (or pick a "closed" time in Grafisk kaldsflow) – Verbu should still answer.
3. If you have a menu, press a choice (for example "1") – it should still end at Verbu.

## If something plays up

<AccordionGroup>
  <Accordion title="Calls still go to a queue or to voicemail">
    There's probably still a module in the flow that plays voicemail without forwarding on, or a fallback that doesn't point to Verbu. Go through the flow from top to bottom.
  </Accordion>

  <Accordion title="We forwarded on the mobile, but it doesn't work">
    The call probably never reaches the mobile, because the switchboard takes over first. Edit the call flow in TDC Selvbetjening instead.
  </Accordion>

  <Accordion title="It works during opening hours, but not outside">
    You've probably changed the "open" branch, but not the "closed" one. Set Verbu in both places – and in holidays/public holidays, if that's set up.
  </Accordion>

  <Accordion title="I might have forgotten something">
    The classic mistake is forgetting to click **Publicér** (Publish), or only editing one branch. Check open, closed and all menu choices, and publish again.
  </Accordion>
</AccordionGroup>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Does Verbu also get our SMS?">
    No. Forwarding applies to calls only. SMS still lands on your normal number.
  </Accordion>

  <Accordion title="Can we keep our menu?">
    Yes. If you still want "press 1 …", just edit each menu choice to end at Verbu. If you want to skip the menu, you can send calls straight to Verbu before the menu.
  </Accordion>

  <Accordion title="Do we need to change anything on the staff's mobiles?">
    No. Once it's set correctly in the call flow, that's enough. The switchboard is the "master" for the main number.
  </Accordion>

  <Accordion title="Does forwarding cost anything?">
    It depends on your TDC agreement. Check the agreement if you want to be completely sure.
  </Accordion>
</AccordionGroup>

## When should you contact Verbu support?

Write to us if:

* you've published the change, but calls still don't reach Verbu;
* you're unsure which module is the last stop in your flow;
* you want to be sure that every branch (open, closed, menu, overflow) is covered.

It's completely normal to get help here – no two switchboards are alike, and we'll calmly help you get to the finish line.

## Next steps

* Should the team take calls during opening hours? See [TDC Erhverv – conditional forwarding](/en/pbx/providers/tdc-erhverv-betinget)
* Make sure your agent is ready: [Building your first agent](/en/getting-started/building-your-first-agent)
* Ready to test? [Test and troubleshooting](/en/pbx/test-and-troubleshooting)