> ## Documentation Index
> Fetch the complete documentation index at: https://help.verbu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# iPhone: Conditional forwarding to Verbu

> Only send calls from your iPhone on to Verbu when you're busy, don't answer, or are out of reach.

Want to take the phone yourself when you can – and let Verbu pick up the calls you miss? With **conditional forwarding**, your iPhone only sends calls on to Verbu when you're **busy**, **don't answer**, or are **out of reach**. You set it up with short star-codes in the Phone app.

## How it works

* **Who takes the call?** You do, when you can. Otherwise Verbu answers.
* **When does Verbu answer?** When you're busy, when you don't get to the phone in time, or when the phone is switched off or has no signal.
* **What does the customer experience?** The customer rings as normal. If you can't take it, Verbu answers.

<Warning>
  **The iOS menu can only "always" forward.** The setting under **Phone → Call Forwarding** on iPhone sends every call on. If you only want to forward when busy, no answer, or out of reach, you need the star-codes in this guide.
</Warning>

<Note>
  Do you have a switchboard or a phone menu ("press 1 …")? Then where the call ends up is decided inside the switchboard – not on your mobile. See [Choose the right setup](/en/pbx/choose-setup), so you pick the right approach.
</Note>

## Before you start

You need:

* **Your Verbu number** – find it in the dashboard under **Phone numbers**
* A moment with your iPhone and a little quiet to test afterwards

When you type your Verbu number into the codes: write **+45** followed by the digits **with no spaces**.

## Switch conditional forwarding on

You can choose one condition or several at once. Here's how:

<Steps>
  <Step title="Open the Phone app">
    Open **Phone** on your iPhone and tap **Keypad**.
  </Step>

  <Step title="Choose when busy (when you're already on a call)">
    Type the code, and tap the green **Call** button:

    `*67*+45XXXXXXXX#`

    Replace `+45XXXXXXXX` with your Verbu number. New calls that come in while you're talking are now sent to Verbu.
  </Step>

  <Step title="Choose when no answer (when you don't get to the phone)">
    Type the code, and tap **Call**:

    `*61*+45XXXXXXXX#`

    Replace `+45XXXXXXXX` with your Verbu number. If you don't pick up within the ring time, the call is sent to Verbu.

    If you want to choose the ring time yourself, some operators let you add a number of seconds, for example 20 seconds:

    `*61*+45XXXXXXXX**20#`

    If you get an error, skip the time and use the standard code – or set the ring time through your operator's self-service.
  </Step>

  <Step title="Choose out of reach (switched off or no signal)">
    Type the code, and tap **Call**:

    `*62*+45XXXXXXXX#`

    Replace `+45XXXXXXXX` with your Verbu number. If the phone is switched off or has no signal, the call is sent to Verbu.
  </Step>
</Steps>

<Note>
  Want all three conditions at once? You can type each code in turn. You don't have to choose them all – start with **no answer**, as that's the one that saves the most calls.
</Note>

## Switch off again / reset

You switch each condition off with its own code. Type the code in the Phone app, and tap **Call**:

* Busy off: `#67#`
* No answer off: `#61#`
* Out of reach off: `#62#`

To check whether a forwarding is switched on, you can type:

* Status when busy: `*#67#`
* Status when no answer: `*#61#`

## Help for your provider

The star-codes `*61*`, `*67*` and `*62*` work with most Danish operators. Here's what's worth knowing for the most used ones:

### Telenor (private)

Telenor describes conditional forwarding as something you can switch on and off yourself, and it's usually billed as an ordinary call rate.

* Busy: `*67*+45XXXXXXXX#`
* No answer: `*61*+45XXXXXXXX#`

If Telenor says it needs to be opened on your subscription, you can write to them: "Hi, I want to activate conditional forwarding on my mobile number when busy and/or no answer to +45 \[your Verbu number]. Can you confirm that service codes 61/67 are active on my subscription?"

### Telenor Erhverv (RenMobil)

In the RenMobil app you can set it up without codes:

1. Open **RenMobil**.
2. Tap **Indstillinger** (Settings).
3. Choose **Betinget viderestilling** (Conditional forwarding).
4. Choose **ved optaget** (when busy) and/or **ved intet svar** (when no answer), and enter your Verbu number.
5. Save.

### YouSee

In Mit YouSee (My YouSee) you can choose when calls should be forwarded:

1. Log in to **Mit YouSee**.
2. Tap the **arrow** next to your mobile number.
3. Tap **Indstillinger** (Settings), and turn **viderestilling** (forwarding) on.
4. Choose **når jeg er optaget** (when I'm busy) and/or **når jeg ikke kan svare** (when I can't answer), and enter your Verbu number.
5. Save.

### Norlys (Telia)

Norlys has an official overview of service codes, including busy and no answer:

* Busy: `*67*+45XXXXXXXX#`
* No answer: `*61*+45XXXXXXXX#`

### 3 (Hi3G)

With 3 you can choose forwarding when busy and when no answer, and you can set the ring time before forwarding on no answer:

* Busy: `*67*+45XXXXXXXX#`
* No answer: `*61*+45XXXXXXXX#`

### Other / not sure

Start with the standard codes – they're used widely:

* Busy: `*67*+45XXXXXXXX#`
* No answer: `*61*+45XXXXXXXX#`

If you get an error message when you tap **Call**, ring your operator and say: "I want to activate conditional forwarding when busy and/or no answer to +45 \[your Verbu number]."

## Test before you go live

1. **Test busy:** Ring your iPhone from another phone while you're on a call yourself. Verbu should take the call.
2. **Test no answer:** Ring your iPhone and let it ring without picking up. Verbu should take the call after the ring time.
3. **Test out of reach:** Switch the phone off or put it in flight mode, and ring it. Verbu should take the call.

## If something plays up

<AccordionGroup>
  <Accordion title="I get an error when I tap Call">
    Check that you've written `+45` and only digits with no spaces. If it still doesn't work, the service code may be closed on your subscription – contact your operator, or set the forwarding up through the operator's app or self-service.
  </Accordion>

  <Accordion title="Calls go to voicemail instead of Verbu">
    This often happens because voicemail takes the call before your "no answer" forwarding has time to kick in. Increase the ring time before forwarding, if your operator supports it, or set "no answer" up through the operator's self-service.
  </Accordion>

  <Accordion title="I'm unsure what busy and no answer mean">
    Busy (code 67) is when you're already on a call. No answer (code 61) is when you don't get to the call within the ring time.
  </Accordion>

  <Accordion title="I want to switch it all off again">
    Type `#67#`, `#61#` and `#62#` separately, and tap **Call** after each code.
  </Accordion>
</AccordionGroup>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Does Verbu also get our texts?">
    No. Forwarding only applies to calls. Texts stay on your iPhone.
  </Accordion>

  <Accordion title="What's the difference between busy and no answer?">
    Busy means you're already on a call. No answer means you don't get to the call within the ring time.
  </Accordion>

  <Accordion title="Can I make it work automatically outside opening hours?">
    On a plain iPhone, the most reliable solution is to switch "always forward" on at closing time and off again at opening. Automatic control by opening hours usually needs time control with your operator or a switchboard.
  </Accordion>

  <Accordion title="Does conditional forwarding cost anything?">
    It depends on your plan. Some operators bill conditional forwarding as an ordinary call rate when it's used. Check your plan if you want to be completely sure.
  </Accordion>
</AccordionGroup>

## When should you contact Verbu support?

Write to us if:

* you've followed the steps, but calls still don't land with Verbu;
* your operator says it needs to be activated on the subscription, and you'd like help with the right wording;
* you have a switchboard or a menu and want to make sure the call flow is correct (open, closed, backup).

It's completely normal to get help here – we'll calmly help you over the line.

## Next steps

* Want to send every call on? See [iPhone – always forward](/en/pbx/providers/iphone-altid)
* Using Android? See [Android – conditional forwarding](/en/pbx/providers/android-betinget)
* Unsure about the setup? See [Choose the right setup](/en/pbx/choose-setup)