> ## Documentation Index
> Fetch the complete documentation index at: https://help.verbu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Android: Always forward to Verbu

> Send every call from your Android phone on to Verbu, so your phone never rings itself and Verbu answers every time.

Want to send all your calls straight to Verbu? When you turn on **always forward** on your Android phone, every incoming call goes on to Verbu. Your phone doesn't need to ring – Verbu answers instead. This guide shows you how to do it from the Phone app or with a short star-code.

## How it works

* **Who takes the call?** Verbu answers.
* **When?** Every time someone calls your number – always.
* **What does the caller experience?** The caller dials as normal and is met by Verbu straight away.

<Warning>
  **Do you have a switchboard or a phone menu?** If your callers hear a menu ("press 1 …"), or calls go into a queue after hours, the call is often handled inside your **switchboard/IVR** – not on your mobile. In that case, forwarding on the phone is rarely enough. See [Choose the right PBX setup](/en/pbx/choose-setup).
</Warning>

## Before you start

You need:

* **Your Verbu number** – find it in the dashboard under **Phone numbers**
* If you have **two SIMs** (SIM1/SIM2): choose the SIM where your business number lives.

<Note>
  On Android, the menus can look a little different from brand to brand (Samsung, Pixel, Xiaomi, OnePlus and so on). We show the easiest route first – and a safe star-code method afterwards.
</Note>

## Turn on forwarding on Android

<Steps>
  <Step title="Open the Phone app">
    Open the **Phone** app and tap **⋮** (the three dots) in the top right.
  </Step>

  <Step title="Go to Settings">
    Tap **Settings**.

    On phones with "Phone by Google" (such as Pixel) you go on to **Calling accounts** and choose your **carrier/SIM**. On Samsung Galaxy you instead find **Supplementary services** and choose **SIM1** or **SIM2**.
  </Step>

  <Step title="Find Call forwarding">
    Tap **Call forwarding**. On Samsung you then choose **Voice call**.

    If you can't find the menu item, look for words like **Calls**, **Call settings**, **Supplementary services** or **Forwarding**. On some phones it sits under **Phone app → Settings → Calls**.
  </Step>

  <Step title="Choose Always forward">
    Choose **Always forward**.
  </Step>

  <Step title="Enter your Verbu number">
    Enter **your Verbu number** – remember the country code, for example `+45`.
  </Step>

  <Step title="Turn on">
    Tap **Turn on**. Forwarding is now switched on.
  </Step>
</Steps>

## Quick method with a star-code

If the menu item is missing, or it's playing up, you can turn on "always forward" with a star-code in the Phone app's keypad.

* **Turn on:** dial `*21*+45XXXXXXXX#` and tap **Call**. Replace `+45XXXXXXXX` with your Verbu number.
* **Turn off again:** dial `#21#` and tap **Call**.
* **Reset all forwarding** (if something is "stuck"): dial `##002#` and tap **Call**.

If the phone shows a short confirmation after the call, that's normal. The codes talk directly to your carrier's network.

## Help for your provider

<AccordionGroup>
  <Accordion title="Telenor">
    Telenor states that forwarding all calls can be an **add-on service** with a monthly price and a price per forwarded call. Try the menu method first, or use the star-code `*21*+45XXXXXXXX#` (turn off with `#21#`). If it doesn't work, write to customer service: "Hi – I'd like to turn on forwarding of all calls (unconditional forwarding) to my Verbu number. Can you confirm that the feature is active on my plan?"
  </Accordion>

  <Accordion title="YouSee">
    With YouSee you choose yourself when calls should be forwarded, and whether they should go to voicemail or to another number. Open **Mit YouSee** (your YouSee self-service), find **Viderestilling** (Forwarding) under your mobile plan, choose **All calls/Always**, choose the destination **A different number** (not voicemail) and enter your Verbu number. Tap **OK/Save**. If calls jump to voicemail too quickly, you can adjust the ring time before voicemail under "Telefonsvarer og viderestilling" (Voicemail and forwarding) in the self-service.
  </Accordion>

  <Accordion title="Norlys (Telia)">
    Norlys has service codes for forwarding, including forwarding of all calls. Use the menu method, or the star-code `*21*+45XXXXXXXX#` to turn on and `#21#` to turn off. If you'd like Norlys to confirm the setup, you can write: "Hi – can you confirm that forwarding of all calls is active on my mobile number, and that it forwards to my Verbu number?"
  </Accordion>

  <Accordion title="3 (Hi3G)">
    With 3 you can forward all calls to a number of your choice. Use the menu method on Android, or the star-code `*21*+45XXXXXXXX#` as a quick backup (turn off with `#21#`). If you have a Xiaomi, Samsung or similar, "Forwarding" may sit under "Calls" or "Supplementary services".
  </Accordion>

  <Accordion title="Other / not sure">
    Start with what works for most people: try the menu method on Android. If it plays up, use the star-code `*21*+45XXXXXXXX#`. If you get an error, call your carrier and say: "I'd like to turn on forwarding of all calls to my Verbu number. Can you activate it on my plan?"
  </Accordion>
</AccordionGroup>

## Test before you go live

1. Call your number from another phone.
2. Your Android shouldn't ring for long – the call should quickly go on.
3. Verbu should answer the call.

If you want to be completely sure, turn forwarding off (`#21#`), call again (now your own phone rings), turn it back on (`*21*+45XXXXXXXX#`) and call one last time. That way you'll clearly feel the difference.

## If something plays up

<AccordionGroup>
  <Accordion title="Calls still go to voicemail">
    Reset all forwarding with `##002#`, then turn "always forward" back on. If you use YouSee, also check the ring time and voicemail setting in the self-service.
  </Accordion>

  <Accordion title="I can't find Call forwarding in the Android menu">
    On some phones it sits under **Supplementary services** (for example Samsung). If you still can't find the menu, use the star-code `*21*+45XXXXXXXX#`.
  </Accordion>

  <Accordion title="I've typed the number, but it doesn't work">
    Check that the number is written correctly – including the country code, for example `+45`. Also check that you've chosen the right SIM (SIM1/SIM2). Turn forwarding off and on again, and restart the phone if needed, before you test again.
  </Accordion>
</AccordionGroup>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Does Verbu also get our SMS?">
    No. Forwarding only applies to calls. SMS are still delivered to your phone/SIM.
  </Accordion>

  <Accordion title="Does forwarding cost anything?">
    It depends on your carrier and plan. Some carriers, such as Telenor, offer forwarding of all calls as an add-on service and may charge per forwarded call.
  </Accordion>

  <Accordion title="I have two SIMs – what do I do?">
    Choose the SIM (SIM1 or SIM2) that your business number lives on when you set up forwarding. Otherwise you'll forward the wrong line.
  </Accordion>

  <Accordion title="Why doesn't the menu on my phone work?">
    The menu usually sends a request to the carrier, and sometimes the feature first has to be activated on the plan. In that case, use the star-code `*21*+45XXXXXXXX#`, or contact your carrier.
  </Accordion>
</AccordionGroup>

## When should you contact Verbu support?

Write to us if:

* you've turned on forwarding, but calls still land on your phone;
* you get errors on the star-codes, or your carrier says it needs activating on the plan;
* you have a switchboard/IVR and want to make sure the call flow is correct.

It's completely normal to get help here – we'll calmly help you over the line.

## Next steps

* Should the phone only forward when you don't answer? See [Android – conditional forwarding](/en/pbx/providers/android-betinget)
* Using an iPhone? See [iPhone – always forward](/en/pbx/providers/iphone-altid)
* Not sure about the setup? See [Choose the right PBX setup](/en/pbx/choose-setup)