> ## Documentation Index
> Fetch the complete documentation index at: https://help.verbu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome screen with shortcuts

> The first thing visitors see when they open the chat — with shortcuts and quick links.

When visitors open the chat, you can greet them with a welcome screen instead of an empty chat window. The welcome screen has:

* **Quick starts** — buttons that start a conversation with a preset message or kick off a specific task
* **Bookmarks** — small links to pages visitors often need (contact, pricing, opening hours)

It makes the chat easier to start with — and helps people find what they're after fast.

You'll find this under the chatbot: **Overview screen**.

## Turn the welcome screen on

Toggle **Show overview screen**. If you leave it off, visitors land directly in a chat window — as if they're already mid-conversation.

## The start chat button

**Start chat label** is the text on the big button at the bottom of the welcome screen. The default is "Start new chat". Replace it with something more concrete if you'd like, e.g. "Ask a question".

## Quick starts (up to 3)

Quick starts are small cards visitors can tap instead of typing. Two flavours:

<AccordionGroup>
  <Accordion title="Preset prompts">
    The visitor taps, and a specific sentence is sent as the first message. Use it for your common questions.

    Examples:

    * Button text: "Opening hours"

    * Message sent: "What are your opening hours?"

    * Button text: "Book an appointment"

    * Message sent: "I'd like to book an appointment"
  </Accordion>

  <Accordion title="Procedures">
    If you've set up a procedure (like "Book appointment" or "Cancel booking"), you can pin it as a quick start. The visitor clicks, and the procedure runs immediately — no chit-chat first.

    Only published procedures can be picked.
  </Accordion>
</AccordionGroup>

<Tip>
  Keep the button text short — 2-3 words. "Opening hours" works better than "What are your opening hours?".
</Tip>

## Bookmarks (up to 3)

Bookmarks are small links that take visitors to pages on your website. e.g.:

| Icon | Text    | Link             |
| ---- | ------- | ---------------- |
| 📍   | Find us | acme.com/contact |
| 💰   | Pricing | acme.com/pricing |
| 📞   | Call us | tel:+4512345678  |

For each bookmark you pick:

* **Icon** — an emoji you choose
* **Text** — what the visitor reads
* **Link** — the page they go to. You can write `acme.com/pricing` and we'll prepend `https://` for you.

## Preview

Every change you make updates the preview on the right side of the page. That's what visitors will see.

## A good starting point

If you're not sure where to begin:

* **Welcome screen:** on
* **2 quick starts:** your two most common questions as preset prompts
* **1-2 bookmarks:** Find us and Pricing (or whatever's most important on your site)

You can always build out from there.

## Next steps

* Back to [Setting up your chatbot](/en/chatbot/setting-it-up)
* Make sure the chatbot has the right knowledge in [Agent knowledge and training](/en/agent-behaviour/knowledge-and-training)