> ## Documentation Index
> Fetch the complete documentation index at: https://help.verbu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent behaviour

> Teach your agent how to speak, what to say, and what it should know.

Your agent is only as good as the way it sounds and the things it knows. This section covers both.

<CardGroup cols={2}>
  <Card title="Pronunciation" icon="mic" href="/en/agent-behaviour/pronunciation">
    Fix tricky names, product words, and place names so the agent says them the way you do.
  </Card>

  <Card title="Agent knowledge and training" icon="book-open" href="/en/agent-behaviour/knowledge-and-training">
    Add your website, FAQs, and documents so the agent can answer real customer questions.
  </Card>
</CardGroup>

## When to come back here

* **Callers say "what did it just call me?"** — fix it under [Pronunciation](/en/agent-behaviour/pronunciation)
* **The agent doesn't know something it should** — add it under [Agent knowledge and training](/en/agent-behaviour/knowledge-and-training)
* **The agent answers something it shouldn't** — narrow the knowledge sources or rewrite the matching FAQ entry